HELPDESK REQUEST TRACKER 

The ICTS Help Desk is the first line of support for all IT related queries. The Help Desk staff have a broad range of knowledge which enables them to provide a speedy response to the different user requests.All customer issues are important to ICTS and the Help Desk strives to resolve them in a timely manner. 

 
Helpdesk manages requests through the Request Tracker System where faults are logged in and then assigned to the relevant technicians who then solve the problems.Helpdesk also provides walk-in services to students, staff and third parties. 
 
The Request Tracker System can be accessed by either typing into your URL: https://rt.nust.ac.zw/  to log queries or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. .
 
 
Logging onto the Request Tracker

1. Open your web browser eg Mozilla Firefox or chrome.
2. Type in this url :  rt.nust.ac.zw
3. You will see a login page. Use the same login credentials you use when you login to your machine or to your NUST email.

Other ways of reporting faults to the Helpdesk

1. Call helpdesk on extension 3400 or 2400 to report your problem, you will get assistance from the ICTS helpdesk.

  • After that you will receive an email showing the ticket number as soon as your ticket is created and assigned to the IT personnel who will attend to your problem.

2.You can also report a fault by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

  • You will receive an email showing the ticket number. The service will be rendered as soon as possible.

Connect with us

National University of Science & Technology
PO Box AC 939, Ascot, Bulawayo
Zimbabwe
Tel: +263 292 282842
Fax: +263 292 286803

 

 

Banking Details

ZB BANK
Account name: National University of Science and Technology
Bank: ZB Bank
USD Account number: 437200035542405
ZWG Account number: 437200035542090
Swift Code: ZBCOZWHX
 
FBC BANK
Account name: National University of Science and Technology
Bank name: FBC Bank
USD Account number: 4820068620666
ZWG Account number: 3120068620276
Branch name: Jason Moyo
Swift code: FBCZPWHAX
 
BancABC
Account name: National University of Science and Technology
Bank name: BancABC
USD Account number: 54790116633330
ZWG Account number: 54790115502019
Branch name: Jason Moyo
Swift Code: FMBZZWHX

Disclaimer

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