About Course

The Computer Systems Support certificate is a certification for computer support technicians.
The course covers the fundamentals of computer hardware and software as well as advanced
concepts, with certification proving competence in areas such as installation, preventative
maintenance of personal computer hardware and operating systems, networking, security and
troubleshooting. Computer Systems Support technicians are also trained to have excellent
customer service and communication skills to work with clients.
Students who complete this course will be able to describe the internal components of a
computer, assemble a computer system, install an operating system, and troubleshoot using
system tools and diagnostic software. Students will also be able to connect to the Internet and
share resources in a network environment
Entry Requirements: Digital Skills Licence or relevant work experience in a technical

support environment

Duration: 6-8 Weekends/3 Months- Sat and Sun (not continuous)

Lessons run from morning to late afternoon.

1. Modules Covered:
2. Desktop Hardware
3. Operating Procedures
4. Operating Systems and Software
5. Printers and Scanners
6. Laptops
7. Mobile Devices
8. Networking
9. Computer Security
10. Network Security
11. Customer Care

Assessment: Hands-on lab activities are an essential element of this course. Students are

expected to pass both practical and written exams.

Certification: Qualifying students shall be certified by NUST-CCE and shall receive
Certificates of Proficiency, Completion or Attendance depending on pass
mark.